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Award Winning Service.
There's not much left at NEP that the founders would recognize - except some of the staff they hired more than 20 years ago. Our service technicians average more than 18 years of service; some have been helping our customers for more than two decades. You do business with NEP because you trust we can deliver. You stay with us because we prove our competency with award winning service.
We train every day to earn the right to handle your business. Our training regimen includes a blended learning approach that contains...
- Factory training
- In the field mentoring
- Team learning sessions
"On the job training" gets a new meaning because we send a manufacturer-authorized trainer in the field with our team members to see how real-life situations can impact our goal to deliver high quality service.
All this attention adds up to one thing: NEP has earned the nationally recognized Pro-Tech Service Award since its inception in 1993. This is an elite award based on service performance, customer satisfaction and ongoing education. Each year we're audited and each year we requalify, making us the only dealer in the state to achieve this designation.
We're not tooting our own horn - we're just letting you know that if gold medals and awards count, you'll have to stop in and visit because there are too many to wear around our necks!
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